Policy

Ethrave's Postponed Event Policy

This policy applies to events postponed on or after April 1, 2023.

We understand there are times when event organizers need to postpone, reschedule, or cancel their events. This article explains Ethrave's policy for postponed events and how refunds must be handled.

In this article

• Definitions 
• Requirements
• What happens to the event’s payout?

Definitions 

• Postponed - The event is expected to take place at a future date but has not been rescheduled yet.
• Rescheduled - The event is scheduled to take place on a new date, which has been updated in the event details and communicated to attendees.
• Canceled - The event will not be taking place on the scheduled date and will not be rescheduled within 90 days.

Requirements

When an event is postponed, the event organizer is required to:

• Communicate with attendees:
  • Share timely and accurate information about the event change with their attendees using Ethrave’s email tool. 
  • Provide a new date within 90 days of announcing the postponement.
  • Provide information about how attendees can contact them.
• Postpone the event:
  • Detailed instructions on how to postpone an event on the Ethrave platform can be found here.
• Reschedule within 90 days:
  • Select and communicate a new event date within 90 days of announcing the postponement. The best way for organizers to preserve attendee trust and decrease the risk of chargebacks is to provide a timely update with accurate information regarding the status of the event. Review Ethrave’s Chargeback Policy for more information.
  • If an organizer does not expect to have a new date within 90 days, they should cancel the event and issue refunds for all orders.
  • If at any point it becomes clear that the event will not take place, refer to Ethrave’s Cancelled Events Policy.
• Handle refund requests in accordance with Ethrave’s Organizer Refund Policy Requirements:
  • 0-90 days after the event was postponed: Organizers are given 90 days to reschedule their event and can process refunds at their own discretion during this time.
  • 91-135 days after the event was postponed: Organizers are required to honor attendee refund requests during this 45 day period, even if a new date has been set.
  • 136 or more days after the event was postponed: Organizers are required to process refunds upon attendee request until the event has been rescheduled. The rescheduled event details must be updated on the Ethrave platform and communicated to attendees.

Organizers must respond to all attendee refund requests within five business days from the date the request was submitted to them

If an organizer fails to handle refund requests in accordance with the above terms, Ethrave reserves the right to issue refunds on their behalf and at a cost to the organizer.

What happens to the payout?

When an event is postponed, Ethrave holds the event payout to allow any applicable refunds to be processed. Advance payouts (if enabled) remain at Ethrave’s discretion, in accordance with Section 7.1 of the Ethrave Merchant Agreement, and under no circumstances will payouts be sent until either:

1. The event successfully completes, or;
2. Rescheduled event details have been updated on the Ethrave platform and communicated to attendees.